The role of a public safety telecommunicator has evolved, and it continues to change as new technologies and data make their way into emergency communications centers (ECCs). To be successful, telecommunicators must have access to the resources needed to develop new skills, deal with job-related stress, and manage the mental load of this life-saving profession. Attendees will hear from industry leaders who have leveraged their knowledge and experience on the ECC call floor to support the advancement and growth of today’s telecommunicators.
The mental load of a telecommunicator can be extremely heavy. In this session, a current telecommunicator discusses the importance of helping each other manage that load and how her team worked together to develop a Critical Incident Stress Management Program to help provide that support at their own center.
When a major event ends, does it really end? What continues to occur after the main event is over, how do telecommunicators deal with the aftermath and what continues to occur in the weeks after? Join this session to hear what did occur after a mass casualty shooting, the events that occurred and the impact on staff.
The job of a telecommunicator doesn’t just affect him or her. It can affect the entire family. In this session, we’ll discuss lessons learned through personal experience and the resources available to support both telecommunicators and their families.