State of Texas: Department of Information Resources

Deliverables-Based IT Services (DBITS) Contract

DIR-CPO-5970 is a statewide Deliverables-Based IT Services (DBITS) contract available to Texas state agencies, public universities, school districts, local governments, and regional planning councils. It enables them to procure IT services from Mission Critical Partners without issuing a new RFP, speeding up procurement.

What is DIR-CPO-5970?

Contractor: Mission Critical Partners LLC
Contract Number: DIR-CPO-5970
Vendor ID: 264026964

Mission Critical Partners (MCP) is pleased to provide services to state and local government agencies and higher education institutions under the Texas DBITS contract. This contract vehicle streamlines procurement by removing the RFP requirement, enabling faster access to MCP’s services. It saves your organization time and resources by allowing MCP to work directly with eligible entities.

Who is eligible to use DIR-CPO-5970?

State and local agencies, Texas courts, hospitals, higher education institutions, public safety entities and governments in other states. DIR customers receive discounted MCP pricing with negotiated terms and conditions, subject to state procurement rules.

Contact / MCP Representative: David F. Jones
Phone: (864) 809-9911

IT Services Available Through MCP Under This Contract

Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)
Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing
IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services
Project and Program Management

Access the full list of services

How to Engage with MCP Using this Contract

Client creates an SOW.
Client releases SOW to one or more approved DIR vendors.
Client awards contract to DBITS vendor(s) of its choice.
Client issues a purchase order. Purchase order must include DIR contract number DIR-CPO-5970.

Reference the full Statement of Work Process here.

Warranty and Return Policies

Customers may provide written notice to Mission Critical Partners (MCP) of errors, inaccuracies, or other deficiencies in products or services provided by MCP under a Purchase Agreement within thirty (30) calendar days of receipt of an Invoice for the products or services. MCP shall correct the error, inaccuracy, or other deficiency at no additional cost to Customer. In addition to the minimum warranty provided above, MCP shall adhere to Successful Respondent’s then-currently published policies concerning warranties and returns. Warranty and return policies offered to Customers shall not be more restrictive or more costly than warranty and return policies for other similarly situated customers for similar products and services.