Mission Critical Partners (MCP) is hosting a PSAP Scheduling Roundtable on November 13, 2024, from 11:30 a.m. to 2:30 p.m. Eastern. This interactive session will provide a collaborative forum for PSAP leaders to share and discuss innovative scheduling practices aimed at enhancing staffing and operational efficiency. Unlike traditional webinars, this roundtable will prioritize active participation, featuring comprehensive discussions on diverse scheduling models, direct interaction, and polling questions to ensure a rich exchange of ideas. Attendees will gain actionable insights and effective practices, benefiting PSAP leaders with enhanced resources for staffing configurations. Post-roundtable resources, including the discussion recording, schedule packets, and summary takeaways, will be made available to all participants.
Takeaways:
Feel free to share this complimentary roundtable discussion with another organizations that may benefit from it.
Louisa, a Public Safety Consultant at Mission Critical Partners, brings over 34 years of experience in public safety communications. A certified Emergency Number Professional (ENP), she specializes in staffing, procedures, training, and policy development. Louisa leads operational and staffing analyses, revises policies during consolidations, and serves as the team's technical editor. She is also a NENA instructor for staffing and policy development and leads NENA’s Emergency Number Professional (ENP) Bootcamps.
Shannon, a Communications Consultant at Mission Critical Partners, has over 33 years of experience in public safety communications. A certified Emergency Number Professional (ENP), she specializes in PSAP operations, leadership, staffing, and technology implementation. Shannon has a proven track record in enhancing service delivery, conducting statewide assessments, and managing feasibility and compensation studies.
Jenna is a Communications Consultant at Mission Critical Partners with 18 years of experience in public safety communications. She has experience in both large and small PSAPs and is an active in standards development with both APCO and NENA. Jenna has a strong background in operations and in effecting cultural change in 911.
