The Swatting Masterclass: Best Practices for Mitigating Swatting Incidents


Watch on Demand

The Mission Critical Partners (MCP) Swatting Masterclass is now available on demand!

The event outlines valuable insights and strategies into combatting “swatting” from an impressive lineup of speakers.

If you would like to replay or catch up on any sessions you may have missed, view the entire conference on-demand before it is to late. To watch on-demand sessions, please click here.

Featured Speakers

Darrin Reilly

Darrin Reilly

President & CEO - Mission Critical Partners

With more than three decades in the public-safety sector, Darrin has been spearheading the development of high quality and innovative services to serve law enforcement, fire and EMS and 911 agencies.


Christopher Carver, ENP

Christopher Blake Carver is a 30-year public safety veteran who has served in agencies ranging from dispatcher with a one-seat fire/EMS center to Director of the nation’s largest and busiest Fire Department Dispatch Operation—the FDNY.

April Heinze

April Heinze, ENP

April is an accomplished professional who currently holds the position of Vice President and Chief of 911 Operations for NENA: The 9-1-1 Association. She has extensive experience and expertise in 911 Operations and is NENA's subject matter expert in that area.

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Mark J. Fletcher, ENP

Mark J. Fletcher, ENP, better known as ‘Fletch’, is a leading authority in public safety communications, known for his significant contributions to emergency response legislation and technology.

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Heather McGaffin, ENP

Heather McGaffin was appointed by Mayor Muriel Bowser as the Director of the Office of Unified Communication in February 2023, where she leads a team of over 400 personnel in the 911, 311, and LMR radio operations of the city.


Brian Tegtmeyer, ENP

Brian Tegtmeyer, ENP (Emergency Number Professional) is the National 911 Program Coordinator at the National Highway Traffic Safety Administration (NHTSA) Office of EMS (OEMS), where he is responsible for improving 911’s ability to impact highway safety and continually advancing 911 through collaboration and support of nationwide.


John Chiaramonte, ENP

John is president of Mission Critical Partners’ consulting business where he leads more than 80 dedicated and specialized public safety professionals in improving our clients’ emergency response outcomes. An emergency communication, 911 and NG911 SME and executive leader, John brings three decades of experience in mission-critical industries.


Bonnie Maney

She is a public safety communications SME with extensive experience in PSAP operations, leadership, emergency management, project management, regionalization planning and training for federal, state and local public safety agencies.

Todd Miller

Todd Miller

Todd spearheads operations and strategic initiatives at Motorola Solutions, fostering growth, innovation, and collaboration with over 20 years dedicated to technology and public safety. His extensive experience encompasses 911, emergency management, public/private partnerships, and integrating solutions across the public safety ecosystem.


Topics were presented live by a cross-section of public safety experts.
Participants developed their own educational paths by attending the full Masterclass as well as individual sessions.


Highlighted Topics
Opening Session
    Introduction to Swatting
Swatting Incident Identification, Part One
    Swatting Incident Identification, Part Two
Operational Changes for Effective Swatting Mitigation
Policy Recommendations
Technology Considerations
    Call to Action and Closing