The Swatting Masterclass: Best Practices for Mitigating Swatting Incidents


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Date: Wednesday, May 22, 2024
Time: 10 a.m. ET - 6 p.m. ET
Location: Virtual

The Mission Critical Partners (MCP) Swatting Masterclass is a free virtual event designed to provide emergency communications and law enforcement organizations and policy leaders with valuable insights into strategies to combat “swatting.”

A practice involving fake 911 calls to prompt an emergency response, especially from special weapons and tactics (SWAT) teams, swatting is dangerous. When a swatting incident occurs, precious emergency-response resources are squandered, and personnel are placed at unnecessary risk.

This Masterclass will identify and mitigate swatting incidents when they occur while discussing potential best practices and tactics for combating swatting.

Attendees are eligible for:

  • One National Emergency Number Education (NENA) continuing education unit (CEU) towards Emergency Number Professional certification
  • Continuing developing education credits from the International Academies of Emergency Dispatch (IAED) 

Featured Speakers

Darrin Reilly

Darrin Reilly

President & CEO - Mission Critical Partners

With more than three decades in the public-safety sector, Darrin has been spearheading the development of high quality and innovative services to serve law enforcement, fire and EMS and 911 agencies.


Christopher Carver, ENP

Christopher Blake Carver is a 30-year public safety veteran who has served in agencies ranging from dispatcher with a one-seat fire/EMS center to Director of the nation’s largest and busiest Fire Department Dispatch Operation—the FDNY.

April Heinze

April Heinze, ENP

April is an accomplished professional who currently holds the position of Vice President and Chief of 911 Operations for NENA: The 9-1-1 Association. She has extensive experience and expertise in 911 Operations and is NENA's subject matter expert in that area.

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Mark J. Fletcher, ENP

Mark J. Fletcher, ENP, better known as ‘Fletch’, is a leading authority in public safety communications, known for his significant contributions to emergency response legislation and technology.

Heather McGaffin_May 2023

Heather McGaffin, ENP

Heather McGaffin was appointed by Mayor Muriel Bowser as the Director of the Office of Unified Communication in February 2023, where she leads a team of over 400 personnel in the 911, 311, and LMR radio operations of the city.


Brian Tegtmeyer, ENP

Brian Tegtmeyer, ENP (Emergency Number Professional) is the National 911 Program Coordinator at the National Highway Traffic Safety Administration (NHTSA) Office of EMS (OEMS), where he is responsible for improving 911’s ability to impact highway safety and continually advancing 911 through collaboration and support of nationwide.


John Chiaramonte, ENP

John is president of Mission Critical Partners’ consulting business where he leads more than 80 dedicated and specialized public safety professionals in improving our clients’ emergency response outcomes. An emergency communication, 911 and NG911 SME and executive leader, John brings three decades of experience in mission-critical industries.


Bonnie Maney

She is a public safety communications SME with extensive experience in PSAP operations, leadership, emergency management, project management, regionalization planning and training for federal, state and local public safety agencies.

Todd Miller

Todd Miller

Todd spearheads operations and strategic initiatives at Motorola Solutions, fostering growth, innovation, and collaboration with over 20 years dedicated to technology and public safety. His extensive experience encompasses 911, emergency management, public/private partnerships, and integrating solutions across the public safety ecosystem.


Topics will be presented live by a cross-section of public safety experts.
Participants can develop their own educational paths by attending the full Masterclass as well as individual sessions.


Time (All Times Eastern) Topic and Description
10 a.m. - 10:15 a.m. Opening Session
10:15 a.m. - 11:20 a.m.      Introduction to Swatting
11:30 a.m. - 12:15 p.m. Swatting Incident Identification, Part One
12:30 p.m. - 1:30 p.m.     Swatting Incident Identification, Part Two
1:45 p.m. - 2:30 p.m. Operational Changes for Effective Swatting Mitigation
2:45 p.m. - 3:30 p.m. Policy Recommendations
3:45 p.m. - 4:30 p.m. Technology Considerations
4:45 p.m. - 6:00 p.m.     Call to Action and Closing