MCP University: 911 Crisis Preparedness Planning

Learn more and register for these upcoming sessions in March.

Register Now for the March Education Event on 911 Crisis Communciations Planning

It is vital that public-safety agencies plan and prepare for communicating during and after a crisis, such as a 911 network outage. RSVP today for one, or both, of our MCP University sessions in March, which are described below.

Details on these sessions can be found below. Register to attend using the form on this page.

Session 1: 911 Crisis Preparedness Planning—A Panel Discussion
Thursday, March 18, 2021 - 1 p.m. Eastern - 2 p.m. Eastern

Join MCP and regional and state-level 911 directors to learn best practices for mitigating major 911 service interruptions, including:

  • Continuity-of-operations planning (COOP) at state and regional levels

  • The importance of a crisis communications plan

  • The use of tabletop exercises to assess the organization’s preparedness

Panelists include:

Dana Wahlberg - 150x150

Dana Wahlberg
Director, Minnesota Dept. of Public Safety Emergency Communications Networks

Dave Sankey - 150x150

Dave Sankey
911 Director, State of Nebraska

Christy Williams - 150x150

Christy Williams
Director of 911, North Central Texas Emergency Communications District

Session 2: How To: Build an Effective Crisis Preparedness Plan
Thursday, March 25, 2021 - 2 p.m. Eastern - 2:45 p.m. Eastern

One week later, join MCP subject-matter experts Sherri Griffith Powell and Jackie Mines for a follow-up educational session that explores the most critical elements of a 911 crisis preparedness plan. Topic to be covered include:

  • Identifying roles and responsibilities

  • Creating and distributing key messages to internal and external stakeholders

  • Measuring the plan’s success

Presenters include:


Jackie Mines
Senior Consultant, Mission Critical Partners


Sherri Griffith Powell, ENP
Senior Communications Consultant, Mission Critical Partners


Have questions regarding MCP University or interested in learning more about this sessions? Send us an email at

These sessions are free of charge and are intended for educational purposes only. They are not currently available for continuing education credits.

Register to Attend