A Long, Beneficial Relationship
“They helped us identify the pain points and developed a punch list of items that needed to be addressed by the vendor. They supported us through the course corrections to ensure that vendors executed the project transparently and efficiently,” said Ken Bischoff, former director of Alaska’s identification bureau.
The success of that engagement led to additional work. Since then, the firm has continuously engaged with WIN and its staff. Initiatives include the following:
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Developing strategic, continuity-of-operations, and disaster recovery plans
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Coordinating the funding authorities in the member states to ensure that the Network has adequate funding to support operations and technology
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Independent quality assurance assessments of network implementations and vendor management
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Providing an unbiased, third-party perspective regarding the current state, with an emphasis on problems that need to be addressed and recommendations for doing so
The Results
Over the past two decades, WIN has maintained membership rates while continually enhancing MBIS functionality with MCP’s support.
The Network and the staff that operates, maintains and upgrades the MBIS and its various subsystems continue to be supported by MCP subject-matter experts—which has been the case for two decades.
