Client Success Story:

Western Identification Network

Helping the Western Identification Network Grow and Thrive

The Western Identification Network (WIN), an eight-state consortium of states and law enforcement agencies in the western U.S., was formed three decades ago.

WIN implemented the first multistate, shared automated fingerprint system. Several years later, the fingerprint system became a multimodal biometric system. WIN’s multistate biometric system shares data—including fingerprints and other physical characteristics—to help law enforcement personnel link biometric identifiers to criminal records databases to discover critical information about a suspect or as evidence in a criminal case.


The Western Identification Network (WIN), an eight-state consortium that leverages a multimodal biometric identification system, had a need to ensure the successful deployment of the latest fingerprint identification system and engaged MCP to assist


WIN partnered with subject-matter experts from Mission Critical Partners (MCP) to complete a post-implementation assessment, which led to MCP providing a variety of support functions for nearly two decades to ensure the network runs effectively, efficiently, and accurately


Today, MCP has played an instrumental role in achieving WIN’s mission of providing high-value, accurate, timely, and cost-effective services for its members



The First Multistate, Shared Automatic Fingerprint Identification System

WIN—which includes Alaska, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming, and an interface connection with the California Department of Justice—relies upon automation, maintenance, and updates to enhance its functionality and capabilities.

The Network encountered an obstacle during the deployment of one of its versions—the deployment did not go as planned. They hired Mission Critical Partners to conduct a post-implementation assessment.


A Long, Beneficial Relationship

“They helped us identify the pain points and developed a punch list of items that needed to be addressed by the vendor. They supported us through the course corrections to ensure that vendors executed the project transparently and efficiently,” said Ken Bischoff, former director of Alaska’s identification bureau.

The success of that engagement led to additional work. Since then, the firm has continuously engaged with WIN and its staff. Initiatives include the following:

  • Developing strategic, continuity-of-operations, and disaster recovery plans

  • Coordinating the funding authorities in the member states to ensure that the Network has adequate funding to support operations and technology

  • Independent quality assurance assessments of network implementations and vendor management

  • Providing an unbiased, third-party perspective regarding the current state, with an emphasis on problems that need to be addressed and recommendations for doing so

The Results

Over the past two decades, WIN has maintained membership rates while continually enhancing MBIS functionality with MCP’s support.

The Network and the staff that operates, maintains and upgrades the MBIS and its various subsystems continue to be supported by MCP subject-matter experts—which has been the case for two decades.


The Feedback

“Partnering with MCP is one of our best decisions,” Bischoff said. “The expertise and dedication brought by the firm’s subject-matter experts provided the resource depth, structure, and clarity for WIN’s board to tackle several business issues and achieve WIN’s ongoing position as a high-value, low-cost solution for our members.”