MCP Turns Things Around
Spence received a recommendation to engage Mission Critical Partners. The city hired the firm to get the project back on the rails, moving in the right direction, and streaking toward an on-time conclusion. MCP provided project management and implementation oversight.
Within two weeks, it was apparent that the decision was the right one.
Vendor and Testing Oversight
Vendor and testing oversight were also part of MCP's implementation support. MCP’s influence was felt in numerous ways, such as getting the vendor back on track without any friction. MCP also provided a steady hand and guidance needed to get the internal IT staff members to complete the implementation. They also supported the testing required to ensure the new call-handling system aligned with the established technical specifications and the procurement contract terms.
“We had heard all of the horror stories, of the utter chaos that often ensues when a new system goes live,” Spence says. “So, we were all standing around waiting for something terrible to happen — and it never did. It was anticlimactic, completely uneventful when we flipped the switch — it just worked.
A Seamless Transition, Earlier Than Expected
Gahanna flipped the switch on December 6 — nine days before the deadline.
The Feedback
With the new ECC operational, Spence is already looking toward the future. He knows that with NG911 coming, computer-aided dispatch and records management systems will need upgrading or replacement — and MCP has been hired to guide those projects.
