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New Orleans replaced decades-old criminal justice technology with connected systems that improved information sharing, streamlined operations and supported better justice outcomes.
Through its $30 million, American Rescue Plan Act (ARPA)-funded Justice Technology Modernization Program (JTMP), the city brought together modern technology, shared data standards and redesigned workflows across law enforcement, courts and corrections.
Mission Critical Partners (MCP) worked alongside JTMP leadership, partner Major Services, and participating agencies to support the transformation. Phased system launches took place between November 2025 and April 2026.
Aging systems, paper-based processes and disconnected applications slowed case processing and complicated collaboration. Inconsistent charge definitions and repetitive data entry contributed to errors, ambiguity and delays.
MCP helped implement modern records, case and jail management systems, supported by a cloud-based integration and analytics platform. Shared data standards, workflow redesign and organizational change management helped agencies connect their operations and prepare personnel for the transition.
The modernization enabled real-time information sharing, reduced manual work and improved visibility into case status. Automated court workflows and faster access to information helped agencies coordinate more effectively.
New Orleans’ criminal justice agencies relied on aging technology that hindered their ability to share information and serve the public. A shared server supporting jail and court operations approached the end of its useful life, while homegrown applications and paper-based workflows complicated daily operations.
In 2023, the city allocated $30 million in ARPA funding to address 40 years of deferred technology upgrades. JTMP leadership selected MCP to help create an integrated ecosystem that improved data accuracy, analytics and coordination across city and parish agencies.
Beginning in August 2023, MCP worked with participating agencies to replace legacy platforms and redesign the workflows connecting them. Major launches included:
An integration and analytics platform hosted in the city’s Microsoft Azure cloud environment connected information across systems and supported reporting and performance monitoring.
MCP also helped establish a common data language, shared charge definitions, and governance frameworks. Training support, stakeholder engagement, and organizational change management helped personnel transition to the new platforms.
The modernization delivered practical improvements throughout the criminal justice ecosystem:
Together, these changes strengthened the foundation for a more efficient, transparent and connected justice system.
"This project opens the door to process change — it is a once-in-a-generation opportunity to reexamine how the criminal-justice system in New Orleans and Orleans Parish operates through better communication and more-focused data integration"
Jim Pingel, MCP’s Vice President of Digital Justice Transformations
How can we support your mission? From design and procurement to building and management, our national team of experts is here to help…because the mission matters.
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