Building a Comprehensive Cybersecurity Framework

MCP subject-matter experts developed standardized cybersecurity resources tailored to the state agency’s broad network of ECCs. The solution included NIST-aligned policy templates, incident response plans, threat-specific playbooks, and a cybersecurity self-assessment tool based on CISA standards.

To ensure the resources reflected real operational needs, MCP gathered input from ECCs across the state, including large urban centers and small rural agencies with limited staffing. MCP then created flexible, scalable templates that each center could customize to its own environment. The comprehensive framework was developed in close collaboration with the state agency.

The framework enables ECCs to establish consistent cybersecurity policies, prepare structured incident response plans, and assess their security posture without requiring in-house cybersecurity expertise.

The Results: Strengthening Statewide Cybersecurity Preparedness

MCP’s approach is helping strengthen cybersecurity awareness, consistency, and resilience across the state’s 911 ecosystem.

By providing ECCs with practical, scalable frameworks and guidance that can be adopted voluntarily, the initiative enables agencies to enhance their cybersecurity defenses, improve incident response capabilities, and establish more consistent security practices. Just as importantly, it empowers resource-constrained centers to better protect mission-critical systems while maintaining uninterrupted emergency communications services.

The effort is designed to raise the baseline level of cybersecurity preparedness statewide. With documented policies, incident response plans, and threat-specific playbooks for risks such as ransomware and telephony denial-of-service (TDoS) attacks, ECCs are better equipped to identify threats, respond effectively, minimize operational disruptions, and safeguard the systems their communities rely on during emergencies.